Returns policy (Ecofosa)
1) Right of withdrawal (individuals / consumers)
If you bought online as a consumer (individual), you can withdraw from the contract within 14 calendar days of receiving the product, without giving a reason, in accordance with applicable law.
2) Conditions for accepting a return
To be accepted, the product must be:
unused, not fitted, not installed and with no signs of use
in good condition, without damage
accompanied by documents (invoice) and accessories, if any
properly packed for transport (to prevent damage)
3) Products that cannot be returned / when a return may be refused
A return may be refused in the following situations:
products that have been fitted/installed or used
products damaged through improper handling during return
special-order / customised products (where applicable)
services already performed (e.g. installation) or packages that include services already carried out
4) How to request a return
Send your request by email to contact@ecofosa.ro
or by phone on +40 741 228 382, with the following information:
first and last name / company
order / invoice number
the product you want to return
reason (optional)
phone number and collection address (if applicable)
You will receive confirmation and instructions for the return (collection/shipping).
5) Return costs
The cost of return transport is normally paid by the customer.
For bulky (palletised) products, returns are made by courier/haulier, following the instructions you receive.
If the wrong product was delivered or it is defective on delivery, Ecofosa may cover the return costs after checking.
6) Refunds
Refunds are made within 14 days of receiving the returned product (or proof of shipment), using the same payment method, unless otherwise agreed.
Ecofosa reserves the right to delay the refund until it receives the product or proof of shipment.
7) Defective products / non-conformity on delivery
If the product is non-conforming or defective, please contact us as soon as possible at contact@ecofosa.ro
(ideally with photos and details) so we can resolve it (replacement / repair / refund, as appropriate).
